Effective Date: January 1, 2025
Water Damage Pros Tennessee respects your privacy. This Privacy Policy explains what information we collect when you visit our website or contact us, how we use it, and the choices you have. By using our website or services, you agree to the practices described here.
Information We Collect
When you reach out to us, we collect the details you share so we can help with your water damage problem. This includes your name, phone number, email address, service address, and a description of the issue you're facing.
We also collect some information automatically when you browse our website. This includes your IP address, browser type, device type, pages you visit, and the time you spend on each page. This helps us understand how people find and use our site.
How We Use Information
We use your contact details to respond to your request, schedule a visit, provide an estimate, and keep you updated on the work. If you call or submit a form, we use that information to get back to you quickly and get your water damage handled.
We also use website data to improve our pages, fix issues, and make it easier for people in Tennessee to find us when they need help. We may send you service-related messages, and with your permission, occasional updates about our services.
Cookies and Tracking
Our website uses cookies and similar technologies to keep the site working properly, remember your preferences, and understand how visitors move through our pages. Cookies are small files stored on your device that help us improve your experience.
You can set your browser to block or delete cookies at any time. If you do, some parts of our website may not work as smoothly, but you can still contact us by phone.
Analytics and Third-Party Tools
We use analytics tools to see which pages are helpful and where visitors spend their time. These tools collect data in a way that does not directly identify you. They help us make better decisions about our website and our services.
We may also use third-party tools for scheduling, messaging, or customer support. These providers only receive the information needed to perform their specific function, and we require them to protect your data.
Data Sharing and Disclosure
We do not sell your personal information. We share it only when necessary to run our business, such as with technicians, scheduling software, or payment processors who help us serve you.
We may also disclose information if required by law, to protect our rights or safety, or in connection with a business transfer. In every case, we share only what is needed and take steps to keep your information secure.
Data Retention
We keep your information for as long as needed to provide services, maintain records, and meet legal or tax requirements. When information is no longer needed, we delete it or remove anything that identifies you.
If you ask us to delete your information, we will do so unless we are required to keep it for legal reasons. You can contact us anytime to request deletion.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. This includes secure servers, restricted access, and regular reviews of our practices.
No method of transmission or storage is completely secure, but we work hard to keep your data safe. If you have concerns, please reach out to us directly.
User Rights
You have the right to access, correct, or delete the personal information we hold about you. You can also ask us to stop sending marketing messages at any time.
To exercise any of these rights, contact us using the details below. We will respond promptly and help you with your request.
Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will post the new version on this page with a new effective date.
We encourage you to review this page periodically. Your continued use of our website or services after changes are posted means you accept the updated policy.